Refund & Return Policy
Your satisfaction is our priority. Here's how returns work.
Last Updated: June 22, 2026
Quick Summary
- Return Window: 7 days from delivery date
- Refund Processing: 5-10 business days
- Condition: Unused, original packaging, tags attached
- Return Shipping: Customer's cost (unless defective)
1 Eligibility for Returns
To be eligible for a return, your item must:
- Be requested within 7 days of delivery
- Be unused and in the same condition you received it
- Be in the original packaging with all tags attached
- Include the original receipt or proof of purchase (Order ID)
- Not be a final sale, clearance, or personalized item
2 Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, etc.)
- Intimate or sanitary goods (underwear, swimwear, etc.)
- Hazardous materials or flammable items
- Gift cards or downloadable products
- Items marked as "Final Sale" or "Clearance"
- Customized or personalized products
3 How to Initiate a Return
Follow these steps to request a return:
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Contact Us: Reach out via WhatsApp or email within 7 days of delivery with your Order ID and reason for return.
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Receive Approval: Our team will review your request and provide return instructions within 24-48 hours.
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Ship the Item: Pack the item securely in its original packaging and ship to the provided address. Keep your tracking number.
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Inspection: We'll inspect the returned item within 3 business days of receipt.
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Refund Processing: If approved, your refund will be processed to the original payment method.
4 Refunds
Once your return is received and inspected:
- You'll be notified of approval or rejection
- Approved refunds are processed within 5-10 business days
- Refunds go back to the original payment method
- Original shipping fees are non-refundable
- Return shipping costs are deducted from refund (unless item is defective)
💳 Payment Method Refund Times:
- Card Payments (Squad): 5-10 business days
- Bank Transfer: 3-7 business days
- WhatsApp Orders: As per agreement
5 Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item:
- Contact us within 7 days of delivery
- Return the original item following our return process
- Place a new order for the replacement
- Shipping costs apply for the new order
6 Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately (within 48 hours of delivery)
- Provide photos or videos of the damage
- Include your Order ID
- We'll arrange a replacement or full refund at no cost to you
- Return shipping for defective items is covered by us
7 Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again
- Contact your bank — there's often processing time
- Contact your credit card company — processing may take time
- If still not received, contact us at zainabibrahimzannah@gmail.com
8 Sale Items
Only regular-priced items may be refunded. Sale, clearance, and promotional items are final sale and cannot be returned unless defective.
